Whether you're creating a personalised gift or treating yourself to a favourite memory in mug form, we're here to make the process as simple as possible.
Below you'll find answers to the questions we're asked most often about ordering, photo quality, proofs, production and delivery.
Can't find what you're looking for? Please get in touch and we'll be happy to help.
Ordering
How do I create my personalised photo mug?
Choose your preferred mug layout, upload your photo or photos, add any personalised text if your chosen design includes it, then complete your order online.
We'll prepare your design before printing and send you a proof for approval.
Can I upload more than one photo?
Yes.
We offer a range of layouts including single photo mugs, photo and text designs and photo collage mugs that allow you to combine multiple favourite memories on one mug.
Can I add my own message?
Yes.
Many of our designs allow you to add names, dates or your own personalised message.
Available options depend on the layout you've selected.
Can I order more than one mug?
Absolutely.
Simply adjust the quantity before adding your order to your basket.
Your Photos
What makes a good photo?
The best results usually come from original photographs taken on your phone or camera.
Sharp, well-lit images generally produce the clearest printed mugs.
If you're unsure, upload your favourite photo anyway - we'll review every order before printing.
Can you improve my photo?
Where appropriate, yes.
We may adjust the crop, positioning, layout and brightness to help produce the best possible result.
If we think another photograph would produce a noticeably better mug, we'll contact you before printing.
What if my photo isn't suitable?
If we don't believe a photograph will print well, we'll let you know before production begins.
Where possible, we'll recommend a better alternative so you can receive the best finished mug possible.
Can I use screenshots or social media photos?
You can, but we generally recommend uploading the original photograph whenever possible.
Original images usually contain more detail and produce better print quality.
Design Proofs
Will I receive a proof before printing?
Yes.
Every order includes a free design proof.
Nothing is printed until you've approved your design.
Can I request changes to my proof?
Of course.
If you'd like a reasonable adjustment to the crop, layout or positioning, simply let us know before approving your design.
How long does it take to receive my proof?
We'll prepare your design and send your proof as quickly as possible.
Times may vary during busy periods, but we'll always aim to keep the process moving promptly.
Printing & Quality
How are your mugs printed?
We use professional dye-sublimation printing to permanently bond your design to the mug.
This produces vibrant colours and a durable finish designed for everyday use.
Are your mugs dishwasher safe?
Yes.
Our premium ceramic mugs are suitable for normal dishwasher use.
Are your mugs microwave safe?
Yes.
They are suitable for everyday microwave use.
Will the colours match my screen exactly?
Every screen displays colours slightly differently.
While we aim to reproduce your photographs as accurately as possible, minor differences between screen and printed colours can occur.
Delivery
How long will my order take?
Once you've approved your design, your mug is professionally printed, carefully packaged and dispatched from the UK.
Current production times are displayed before checkout.
How is my mug packaged?
Every mug is carefully packaged to help protect it during delivery.
Will I receive tracking information?
Where applicable, tracking details will be provided once your order has been dispatched.
Returns
Can I return a personalised mug?
Because every mug is individually personalised, we're unable to accept returns simply because you've changed your mind.
However, if your order arrives damaged, faulty or there has been an error with your personalisation, please contact us and we'll work with you to resolve the issue as quickly as possible.
What if my mug arrives damaged?
Please contact us as soon as possible, including photographs of the damaged mug and its packaging.
We'll investigate and arrange an appropriate solution.
Still Have A Question?
If you can't find the answer you're looking for, we'd be delighted to help.
Simply get in touch and we'll respond as quickly as possible.
Contact Us